I was in your Innes Rd. Superstore today and will not be coming back. As I entered the store, I was desperate to use the washroom. Accordingly, I found it but was told by the very rude cleaner that he was cleaning it so I’d have to wait. (In fact, he was not then cleaning it – he was standing in it talking on his cell phone but that is beside the point.) I explained that I couldn’t wait and asked him to give me a minute. He refused, saying he had a job to do. Angry now, I ordered him out saying I would be speaking with the manager. “Go ahead – they won’t do anything”, he replied.
After using the washroom (which took less than a minute) I requested the manager’s presence. As he arrived, the cleaner stood by to listen while I complained of his rude behaviour. He actually called me a liar in the manager’s presence. The manager’s response was to listen blankly, then tell me he would speak to the man. He made no apology.
I finished my shopping but I was seething about the rotten treatment I received, both from the cleaner and the manager. As I left the store with my groceries a few minutes later, the cleaner followed me to the exit. At least then, he showed a bit of grace by offering an apology. I did not stop to talk to him as by this time I was feeling very angry. I only told him I would not be back in that store.
I would like you to pass these comments on to the store manager concerned as well as the district manager. As I explained to the cleaner, I do not shop there because he (or any other employee) work there. He and his fellow employees have jobs there because people like me shop there. Though the point was lost on him (as well as the manager it would seem) I think Loblaws would do well to remind its associates of that fact. In any case, I will not be shopping there again. I’m sure you won’t care because there are probably plenty of people who are complacent enough to throw away their hard-earned dollars no matter how poorly you treat them.